Customer questions & answers

Q
Can I cancel my order
A

Yes you can cancel within an hour.

Q
What is the delivery charge?
A

The charge varies by location, time of delivery, and value of goods. The delivery charge for Accra is a flat rate of 12 cedis and Tema is 16 cedis.

Q
Can I exchange an item?
A

Yes, only if damaged at time of delivery.

Q
Do I need an email to create an account?
A

Email is preferable but you can also use your name and phone number.

Q
What should I do if I forget my password?
A

Reset your password by requesting it to be sent to your email or phone number.

Q
How do I place an order on Q Shop?
A

Online or at one of our offline points.

Q
Can I make changes to my order?
A

Yes you can, within an hour of placing the order.

Q
What payment methods are acceptable?
A

All payment methods listed at the top of our website are acceptable.